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Delivery and return terms
General
Raw Organic Oy, business ID: 3225807-3, address: Skanssinkatu 10, 20730 Turku, Finland, sells products to companies and to private individuals of legal age within the EU. These terms of delivery apply to orders placed in our online store and to corresponding deliveries.
These terms of delivery are valid from 1 November 2021. We may unilaterally amend the terms from time to time, so please read them each time before you order products from our online store.
Products and prices
The features and prices of the products are shown in each product description. We reserve the right to change prices and delivery costs, so please check the prices in the shopping cart before confirming your order. Product prices include taxes, which are shown in the shopping cart and the order confirmation.
Delivery costs
Any delivery costs depend on the product (e.g. weight, packaging) and the selected delivery method, and they are added automatically to the order total. You can see the delivery costs (if any) in the shopping cart before confirming your order.
Ordering and contract
You can order products in our online store by adding them to the shopping cart, confirming the order and paying for the contents of the cart through the payment service. When ordering from our online store, you are expected to have read and to accept the terms of delivery in force at the time.
You understand that an order you have accepted and we have confirmed is binding, except as stated below regarding the right of withdrawal, and that together with these terms it forms a contract between us. Raw Organic is not responsible if a product is sold out, nor for any image or typing errors in product descriptions or technical data, incorrect prices or price corrections such as supplier price changes, or incorrect information about product availability.
Raw Organic has the right to correct any such errors and to change or update information at any time. If the price of a product you have ordered is incorrect, Raw Organic will notify you and ask you to wait for the price to be corrected before Raw Organic continues processing the order. All images on the website are illustrative. They do not guarantee the exact appearance of the product. Raw Organic is not responsible for information on the website that originates from third parties.
Payment and payment methods
You can pay for your order with the payment methods described in the online store and available in the shopping cart.
Payment service provider
Payments are processed by the payment service provider Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product first.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
www.paytrail.com
Jousto consumer credit product information (in Finnish).
Order and payment confirmation
After a successful order, an order confirmation is sent to your email, so please provide your email address when placing the order. The order confirmation also confirms the payment method used.
If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.
Delivery method
We deliver your order using one of the delivery methods listed on our website, which you select when placing your order.
Delivery time
Our most common delivery times within the EU are 1–5 days depending on the order and the delivery method. More precise times are shown with the delivery options.
Right of withdrawal and return terms
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular deliveries of goods, the first batch.
Withdraw from order
Under EU law, you have the right to withdraw from your online purchase within 14 days. Please fill in the details below.
You are withdrawing from order #
Submitting withdrawal...
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Withdrawal request submitted
Your withdrawal request has been submitted successfully. You will receive a confirmation email shortly with further instructions.
The notice of withdrawal must be made clearly, for example using our withdrawal form, to our email address below or with a written notice enclosed with the returned goods. Failing to collect the parcel is not a valid notice of return.
The right of withdrawal applies only to products returned in their original packaging, unused and well packed for return shipping.
If the purchase is cancelled, the goods must be returned without delay and no later than 14 days after the notice of withdrawal to our return address below. The person returning the goods must, if necessary, be able to prove that the goods were returned within the time limit, for example with a return receipt. The person returning the goods pays the costs of the return. These costs are not refunded.
When returning a delivered order, please include your name, contact details and bank account number for the refund.
We will refund the amount you paid for the order without delay in accordance with the Consumer Protection Act.
Our return address:
Raw Organic Oy
Skanssinkatu 10
20730 Turku, Finland
If the parcel has to be collected, it must be collected within the time stated in the notification. Parcels are usually collected in person with a valid ID and the order number. You will always be notified where and when the parcel can be collected. The notification is sent by email, by post, or by phone or text message if you have provided your mobile number. If you do not collect the parcel, Raw Organic has the right to charge you a fee of 20 euros.
Checking the delivery, defects and problems
Please check the delivery as soon as you receive it. If a product has been lost or damaged in transit, or otherwise does not match your order or is defective, please notify our customer service as soon as possible and no later than within 14 days, and we will agree on how to correct the defect. In consumer sales, we comply with the mandatory liability provisions of the Consumer Protection Act.
Customer service
Our staff will help you with any questions about your order. Please contact us by email or phone:
During store opening hours
Limitation of liability
Raw Organic Oy is not liable for any indirect, direct or other damage related to or caused by the order, delivery or product, except to the extent that mandatory provisions of the Consumer Protection Act or other mandatory law provide otherwise for the damage in question.
Disputes
We aim to resolve any disputes concerning your order primarily through negotiation, so please contact our customer service first to settle the matter.
If a dispute concerning the purchase contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Finnish Consumer Disputes Board (www.kuluttajariita.fi). Before referring the matter to the Consumer Disputes Board, the consumer should contact the consumer advisory services (consumer advice).
This translation is provided for information. In case of any discrepancy, the Finnish version prevails.